Terms and Conditions

 By accepting your order a legally binding contract between Pavilion Theatre and you is created. This contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes. 
By placing your order you warrant that all details you provide to us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.

All tickets are subject to availability.

It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for if at no time it has been sold or exchanged at a price or value that is more than the price paid for it at the Pavilion Theatre Box Office. Any ticket which has been at any time sold in contravention of this condition is void and will not admit the holder to the performance.

Pavilion Theatre staff are authorised to refuse admission to the theatre and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending the theatre. Pavilion Theatre also reserves the right to terminate your permission to be on the premises and remove you therefrom in similar circumstances.

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.

Confirmation of receipt of your order by e-mail, does not guarantee the ticket sale (internet sales only).

Please check your tickets as mistakes cannot always be rectified.
Pavilion Theatre reserves the right to alter or vary the performance / event due to events or circumstances beyond Pavilion Theatre’s control without being obliged to refund monies or change tickets. This does not affect your statutory rights.

Tickets cannot be refunded. Re-sale or exchange of tickets (Seaside Special shows only) with a minimum of 7 days notice is available. Re-sales will only be considered for shows that are sold-out. A charge of £2.00 per ticket will apply for all these services.

Except to the extent of the above two services or in the event of cancellation of a performance no refund or part thereof is available after a ticket is purchased.

Possession of a valid ticket authorises admission of the holder to the auditorium immediately before the performance begins but once the performance has begun the following applies. To avoid disturbing the audience and performers, latecomers will not be allowed access to the auditorium until a suitable point in the performance designated by the company, which may not be until the interval. It may be possible to follow the performance on closed circuit television in the bars.

The making of recordings and photography, with or without flash, is strictly forbidden.

Smoking is not permitted on the pier or any of the commercial outlets.

Any complaints regarding the show or view from the seats should be made to the Duty Manager promptly, prior to or during the performance.
Pavilion Theatre reserves the right for themselves or third parties to carry out general filming and sound recording in or around the building. Purchase of a ticket signifies the holder’s consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. Any ticket holder who objects to being photographed or recorded must advise the Duty Manager before the performance begins.
For certain shows, babies and children under 3 are welcome and may share a seat with you. For shows which do not qualify for this option, we regret children under 3 are not admitted to the auditorium.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. Pavilion Theatre expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user’s reliance on any statements, information or advice contained in Pavilion Theatre print, on the website or any other promotional material generated by the organisation.

Time to time we may offer competition prizes in the press and on social media.   If you are lucky enough to win, tickets are issued subject to availability and there is no exchange for cash or other products.   Correct entry winners are picked at random and notified by email, telephone or Facebook.

Members of the Giant Cash Bonanza lottery on behalf of Cromer Pier may book two FREE tickets to selected shows during a twelve month period.  Tickets are subject to availability and cannot be exchanged for cash or other products.