Terms and Conditions
By accepting your order a legally binding contract between Pavilion Theatre and you is created. This contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes.
By placing your order you warrant that all details you provide to us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.
All tickets are subject to availability.
It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for if at no time it has been sold or exchanged at a price or value that is more than the price paid for it at the Pavilion Theatre Box Office. Any ticket which has been at any time sold in contravention of this condition is void and will not admit the holder to the performance.
Pavilion Theatre staff are authorised to refuse admission to the theatre and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending the theatre. Pavilion Theatre also reserves the right to terminate your permission to be on the premises and remove you therefrom in similar circumstances.
Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.
Confirmation of receipt of your order by e-mail does not guarantee the ticket sale (online sales only).
Please check your tickets as mistakes cannot always be rectified.
Pavilion Theatre reserves the right to alter or vary the performance/event due to events or circumstances beyond Pavilion Theatre’s control without being obliged to refund monies or change tickets. This does not affect your statutory rights.
On very rare occasions due to illness or circumstances beyond our control, rescheduling of performances may occur. In this event, we will make an offer to transfer to the rescheduled date. Please note all tickets must be exchanged at the box office for the rescheduled date to avoid double bookings for resold seats. Should the rescheduled date not be convenient, audiences will be offered a credit voucher or refund in full. For cancelled performances, audiences will be offered a credit voucher or a refund in full. Please contact the box office if more information is needed.
We operate a no refund policy on all tickets. We may consider performance exchange of tickets (Cromer Pier Show and Cromer Pier Christmas Show only) A charge of £2.00 per ticket will apply.
Except to the extent of the above two services or in the event of cancellation of a performance no refund or part thereof is available after a ticket is purchased.
Possession of a valid ticket authorises the admission of the holder to the auditorium immediately before the performance begins but once the performance has begun the following applies. To avoid disturbing the audience and performers, latecomers will not be allowed access to the auditorium until a suitable point in the performance designated by the company, which may not be until the interval. The Duty Manager’s decision is final.
The making of recordings and photography, with or without flash, is strictly forbidden.
Smoking is not permitted only in the designated smoking are to the right of the theatre. Smoking is NOT permitted in any of the commercial outlets.
Any complaints regarding the show or view from the seats should be made to the Duty Manager promptly, prior to or during the performance.
Pavilion Theatre reserves the right for themselves or third parties to carry out general filming and sound recording in or around the building. Purchase of a ticket signifies the holder’s consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. Any ticket holder who objects to being photographed or recorded must advise the Duty Manager before the performance begins.
For certain shows, babies and children under 3 are welcome and may share a seat with you. For shows which do not qualify for this option, we regret children under 3 are not admitted to the auditorium.
Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. Pavilion Theatre expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user’s reliance on any statements, information or advice contained in Pavilion Theatre print, on the website or any other promotional material generated by the organisation.
From time to time we may offer competition prizes in the press and on social media. If you are lucky enough to win, tickets are issued subject to availability and there is no exchange for cash or other products. Correct entry winners are picked at random and notified by email, telephone, or Facebook.
We may offer promotion code discounts for the Cromer Pier Show and selected touring shows. In order to receive the discount, the code must be entered at the time of booking. No refunds can be given following purchase if the code was not entered online or at the box office at the time of purchase.
Wherever possible we give an accurate description of shows in the online listing and the future attraction brochure but it is the purchaser’s responsibility to ensure that the show is personally suitable.
Members of the Giant Cash Bonanza lottery on behalf of Cromer Pier may book two FREE tickets to The Cromer Pier Show and Cromer Pier Christmas Show during a twelve-month period. Tickets are subject to availability and cannot be exchanged for cash or other products. We regret that free tickets cannot be redeemed against touring shows. It is the member’s responsibility to book tickets.