Booking Tickets
Booking tickets couldn’t be easier, click below to book online or call the box office. The Box Office is open from 10am daily, opening until showtime on show days.
Ticket Protection
What is Ticketsolve Protect?
Ticketsolve Protect is an optional add-on product provided by Ticketsolve, administered by Refund Protect. If you opt in to Ticketsolve Protect, your tickets are fully refundable if something unexpected stops you from coming to the event.
What’s covered?
Covered reasons include (but aren’t limited to):
- Illness / Injury
- Pre-existing Medical Condition
- Theft of Documents
- Public Transport Failure
- Home Emergency
- Adverse Weather
- And many more!
Examples of what is not covered include change of mind, booking error (wrong date), and event cancellation.
Full terms and conditions can be viewed at:
🔗 https://www.refundable.me/extended/en/
- Additional information
Ticketsolve Protect must be opted in for during the original ticket purchase. It cannot be added retrospectively. - Ticketsolve Protect applies to all tickets in an order, including booking charges/fees, and the refund protection fee. It does not apply to any products purchased.
- Refunds can be applied for any time before and up to 60 days after the event date.
- Ticketsolve Protect is non-refundable unless the entire booking is cancelled and qualifies for a refund under the Refund Protect terms.
- Refunds can be requested for part of a booking (e.g. 1 of 4 tickets), allowing the remaining tickets to remain valid.
- In the instance of event cancellation, Ticketsolve Protect is not applicable.
Want to apply for a refund?
If you are unable to attend the event for a covered reason, you can apply for a refund by clicking the link in your confirmation email or visiting: https://form.refundable.me/forms/refund
(Your booking reference is your order number.)
Refund applications are handled directly by Refund Protect via their secure refund portal.
Booking Conditions
Payment by Visa, Mastercard, and American Express is welcomed, contactless and Apple Pay is available. Please note that all payments made and refunds will appear on your statements as Openwide Coastal Ltd. Gift vouchers cannot be redeemed online, please call the box office.
Booking Fees
There will be a £4 booking fee per online transaction and £2 booking fee for telephone transactions. For many incoming productions the majority of the ticket income is paid to the Production Company or Promoter. We will therefore retain the booking fee to cover the charges applied to us by our financial and booking system providers. Please note a ‘card charge’ will no longer apply. Posting tickets charged at £2.00 for second class post.
Group Bookings
For the best possible price for groups of 10+ please pop over to the groups page for more information email group@cromerpier.co.uk direct telephone number 01263 514459
Reservations
Reservations are available for group bookings only.
Concessions
Concessions are available to children under 16, National Pier Society members, and groups bookings of ten or more. Only applicable for The Cromer Pier Show and The Cromer Pier Christmas Show.
Returning Tickets
We have a strict no-refund policy on tickets unless the performance is cancelled. Exchanges are possible for The Cromer Pier Show and Cromer Pier Christmas Show only (subject to availability). A charge of £2.50 per ticket will apply for these services.
Re-scheduled Shows
On very rare occasions, performances may be rescheduled or cancelled due to illness or circumstances beyond our control. In such cases, we will offer to transfer your booking to the rescheduled date, where applicable. Please note that all tickets must be exchanged at the box office for the new date to avoid duplicate bookings of returned seats. If the rescheduled date is not convenient, audiences will be offered either a full refund or a credit voucher. In the event of a cancellation, audiences will likewise be offered a full refund or a credit voucher. For further information, please contact the box office. The Pavilion Theatre expressly disclaims all liability for any direct, indirect, or consequential loss or damage arising from the rescheduling or cancellation of any performance, including (but not limited to) accommodation or travel costs.
Offers
From time to time according to the market and sales of shows discounts may be offered in conjunction with show promoters. We are sorry but any tickets purchased prior to the introduction of the offer do not qualify. As we have held group booking reservations without charge and already applied a discount, we are sorry but any further offers cannot be offered to reserved discounted group bookings
Latecomers
In consideration of our patrons, we regret latecomers will not be admitted until a suitable break in the performance. The management reserve the right to refuse admission and the Duty Manager’s decision is final.
In respect of other patrons please do not talk or use mobile phones during the performances. Patrons may dance at some performances but please respect those around you. For photography and video guidelines please check with the theatre ushers.
Allergies
If a member of your party has allergies such as a nut allergy, please talk to the box office team on how we can seat you safely so that you can enjoy your theatre experience worry-free (subject to availability)
Disabled Access
There are ramps to the Pier entrance and wheelchair access to the Pavilion Bar and Theatre. Limited wheelchair positions are available in the Auditorium, and very limited wheelchair storage is available. Mobility scooters must be parked outside and not in the Pavilion Bar or Auditorium.
- Removable seats are available in the front stalls for wheelchair users
- Guide dogs are welcome
- A toilet is located in the Pavilion Bar foyer, to the right-hand side of the auditorium and at Tides Bistro
We kindly request that you allow adequate time to get settled into the designated wheelchair spaces before the performance starts. Our Duty Manager and Ushers are on hand to assist you with getting to your seats.
Fire Evacuation
In the unlikely event of a fire alarm, please leave the building immediately using the nearest exit or as directed by the fire marshals. Please remember that the pier is a wooden structure, therefore exit the pier to the forecourt and make your way to the Emergency Assembly Point at the pink building situated on the promenade, this will be clearly identified by a fire marshal holding a green emergency sign. Fire marshals can be easily identified by fluorescent safety vests. In the interests of the safety of all patrons and staff please treat the evacuation seriously and listen to the fire marshal’s instructions. Please do not attempt to return to the pier until instructed to do so.