Booking Tickets
Box Office Telephone: 01263 512495
Box Office Email: boxoffice@chrisd278.sg-host.com
Book Online: chrisd278.sg-host.com/whats-on
Box Office Address: Cromer Pier, Promenade, Cromer, Norfolk NR27 9HE pop it in your sat nav!
Some good view seats may have a slight limitation to view according to touring show stage set up, angles to stage and theatre structure. Please ask the box office team for details.
Please help us to save paper by using digital or printed copies of the order confirmation that you received by email (as the wifi speed can be slow at the theatre we recommend screenshotting the email on your phone showing the date and your seat numbers) If you would like a ticket as a memento of your visit, that’s no problem at all, just pop into the box office to collect.
Opening Hours
The Box Office is open from 10am daily, opening until showtime on show days. We are sorry for any delays during peak periods, please request a call back if you are not able to wait on the line.
*hours may be subject to change
Booking
It is so quick and easy to book online 24 hours a day.
FREE WIFI throughout the pier.
Booking Conditions
Payment by Visa, Mastercard, and American Express is welcomed, contactless and Apple Pay is available. Please note that all payments made and refunds will appear on your statements as Openwide Coastal Ltd. Gift vouchers cannot be redeemed online, please call the box office.
Booking Fees
There will be a £4 booking fee per online transaction. For many incoming productions the majority of the ticket income is paid to the Production Company or Promoter. We will therefore retain the booking fee to cover the charges applied to us by our financial and booking system providers. Please note a ‘card charge’ will no longer apply. Posting tickets charged at £2.00 for second class post.
Group Bookings
For the best possible price for groups of 10+ please pop over to the groups page for more information email groups@chrisd278.sg-host.com direct telephone number 01263 514459
Reservations
Reservations are available for group bookings only.
Concessions
Cromer Pier Show only, Concessions are available to children under 16, National Pier Society members, and groups bookings of ten or more.
Returning Tickets
We have a strict no-refund policy on tickets unless the performance is cancelled. Exchanges are possible for The Cromer Pier Show and Cromer Pier Christmas Show only (subject to availability). A charge of £2.50 per ticket will apply for these services.
Re-scheduled Shows
On very rare occasions due to illness or circumstances beyond our control, rescheduling of performances may occur. In this event, we will make an offer to transfer to the rescheduled date. Please note all tickets must be exchanged at the box office for the rescheduled date to avoid double bookings for resold seats. Should the rescheduled date not be convenient, audiences will be offered a credit voucher or refund in full. For cancelled performances, audiences will be offered a credit voucher or a refund in full. Please contact the box office if more information is needed.
Offers
From time to time according to the market and sales of shows discounts may be offered in conjunction with show promoters. We are sorry but any tickets purchased prior to the introduction of the offer do not qualify. As we have held group booking reservations without charge and already applied a discount, we are sorry but any further offers cannot be offered to reserved discounted group bookings
Latecomers
In consideration of our patrons, we regret latecomers will not be admitted until a suitable break in the performance. The management reserve the right to refuse admission and the Duty Manager’s decision is final.
In respect of other patrons please do not talk or use mobile phones during the performances. Patrons may dance at some performances but please respect those around you. For photography and video guidelines please check with the theatre ushers.
Allergies
If a member of your party has allergies such as a nut allergy, please talk to the box office team on how we can seat you safely so that you can enjoy your theatre experience worry-free (subject to availability)
Disabled Access
There are ramps to the Pier entrance and wheelchair access to the Pavilion Bar and Theatre. Limited wheelchair positions are available in the Auditorium, and very limited wheelchair storage is available. Mobility scooters must be parked outside and not in the Pavilion Bar or Auditorium.
- Removable seats are available in the front stalls for wheelchair users
- Guide dogs are welcome
- A toilet is located in the Pavilion Bar foyer, to the right-hand side of the auditorium and at Tides Bistro
We kindly request that you allow adequate time to get settled into the designated wheelchair spaces before the performance starts. Our Duty Manager and Ushers are on hand to assist you with getting to your seats.
Fire Evacuation
In the unlikely event of a fire alarm, please leave the building immediately using the nearest exit or as directed by the fire marshals. Please remember that the pier is a wooden structure, therefore exit the pier to the forecourt and make your way to the Emergency Assembly Point at the pink building situated on the promenade, this will be clearly identified by a fire marshal holding a green emergency sign. Fire marshals can be easily identified by fluorescent safety vests. In the interests of the safety of all patrons and staff please treat the evacuation seriously and listen to the fire marshal’s instructions. Please do not attempt to return to the pier until instructed to do so.
